Privacy Policy

Effective Date: August 15, 2008

Vermont Cookie Love is committed to protecting your privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and promotions. We do not share, sell or rent your personal information to third parties. As described in this policy, we do share your information with our partners in order to provide you with particular products and services.

This policy describes the personal information we collect about you, how we use it and who we share it with. It also includes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, please contact us.

If our information practices change, we will update this privacy policy. You can tell if the policy has changed by checking the revision date that appears at the top of this policy. You may exercise your choices about how we collect and use your information at any time.

What information does Vermont Cookie Love collect and how is it used?

Registration & Orders

If you purchase a product from us, we request certain personally identifiable information from you on our registration and order form. You must provide contact information (such name, email address, zip code, phone number and a password) and financial information (such as credit card number and expiration date). We use your personal information to process your order, send you e-mails to confirm your order or to contact you if we have other questions regarding your order or purchase. Registration also allows you to check your order status and view your account history.

Promotional Emails

If you choose to sign up for special offer e-mails (during registration or at the bottom of our pages) we will periodically send you promotional e-mails. These e-mails do not contain third party advertising and are exclusively used to inform you of Vermont Cookie Love specials, sales and new products.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Promotional E-mail Opt-out” section.

Tell-A-Friend

If you choose to use our referral service to tell a friend about a product on our site, we will ask you for your e-mail address and your friend’s. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. Your email address is used only to let the recipient know who sent the email. Neither your e-mail address or your friend’s e-mail address will be used for any other purpose.

Cookies

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. We use cookies on this site but do not store personally identifiable information in your cookie.

We use both session ID cookies and/or persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s help file.

We use cookies in order to improve your shopping experience by keeping track of your order and site preferences.

If you reject cookies, you may still use our site, but you will not be able to place orders or access your account.

Log Files

Like most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system and date/time stamp data.

We use this information (which does not identify individual users) to analyze trends, to administer the site, to track movements around the site and to gather general demographic information about our customer base.

We do not use IP address logs to track your session or your behavior on our site.

Clear Gifs

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages.

We use clear gifs in our HTML-based e-mails to let us know which e-mails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

With whom does Vermont Cookie Love share this information?

Our Partners
We use a credit card processing company to bill you for goods. This company does not share or use personally identifiable information for any other purposes than to complete your order.

Third Parties
We do not share, sell or rent your personal information to third parties.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

What choices do I have?

Update Your Information
You can change or update your personal account information at anytime by clicking on “Your Account” at the top of the page or by sending an e-mail to lovehelp@vermontcookielove.com.

Promotional E-mail Opt-out
You will receive promotional e-mails only if you have chosen to when registering or by signing up at the bottom of the page. If you prefer not to receive promotional information from us then let us know by changing your “Sign-up for E-mails” option in “Your Account” at the top of the page, or by following the unsubscribe options at the bottom of the promotional e-mail, or by sending an e-mail to lovehelp@vermontcookielove.com.

Account Deactivation
If you no longer desire our services you can choose to deactivate your account by sending an e-mail to lovehelp@vermontcookielove.com.

Other Important Privacy Information

Security of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Business Transitions
In the event Vermont Cookie Love goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail of any such change in ownership or control of your personal information.

Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Vermont Cookie Love. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites. We encourage you to be aware when you leave our site and to read the privacy statements every Web site that collects personally identifiable information.
 
This privacy statement applies only to information collected by this Web site.

Use by Children

All products available for sale are intended to be purchased by adults. We do not knowingly collect personal information from children under 13 years of age. We will promptly delete information provided by a child. Simply contact us at lovehelp@vermontcookielove.com.

Contact Us

If you have any questions regarding our privacy policy, please contact us.

Vermont Cookie Love
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