Shipping Policy

*SPECIAL NOTE* Are you seeing shipping options that say "Flat Rate Envelope?" or "Library Mail"? We apologize!  This technical glitch has our webmaster working hard.  Please ignore strange options and choose USPS Priority Mail  or UPS Ground. Once again, we are very sorry for the confusion. (We never ship cookies in envelopes, so no worries there.)  Last updated August 1. 2014.

Vermont Cookie Love is dedicated to delivering our cookies as close to out-of-the-oven as is possible. We generally ship using USPS Priority Mail, which arrives within 2-3 days to most locations, or UPS ground.  We make every effort to ship orders within one day of the order being placed. Orders received between 11:00 AM EST Thursday and Sunday will not be shipped until the following Monday or Tuesday.  To request a specific or more expedited delivery date, please call 1-802-425-8181 to determine whether your desired date can be accommodated.

We reserve the right to substitute shipping service when necessary.  In the event the method used costs less than the one chosen by the customer, we will reduce the order total by the difference in shipping cost.

If you provide us with a preferred delivery date we will do our best to meet this date or we will let you know via email if we must schedule for a different date. We may receive your order previous to the necessary shipping date (you will receive email confirmation) but your credit card will not be charged until the actual shipment date. Please provide us with an email address or phone number where we can quickly reach you on the day previous to your requested delivery date should there be problems with your credit card.

Frozen cookie dough must be shipped to arrive in one day.  In some locations (most of New England), UPS Ground will arrive in one day.  In others, a more costly expedited service will be required.  When you put in your shipping address, only those shipping options that will arrive in one day will be offered. 

When ordering frozen cookie dough, it is highly recommended that you or someone you trust be available at the delivery location to accept the delivery, especially during the warmer months. Cookie dough should be placed in the freezer or refrigerator as soon as possible upon receipt.  While your dough may not still be frozen when it arrives, it should be at 40 or colder, i.e., “refrigerator cold.”  It is safe to refreeze your dough, or if you plan to use it within a week, you may keep it in the refrigerator.  If you have any problems with your dough when it arrives, please give us a call.  Vermont Cookie Love cannot be responsible for items that have spoiled because the recipient was not in and shipper was unable to deliver.

Vermont Cookie Love cannot take responsibility for delayed deliveries or destroyed packages due to acts of God or animal, heavy holiday shipping schedules, or incomplete/incorrect delivery information. We reserve the right to pass along any additional charges to the ordering customer resulting from incomplete/incorrect delivery information given by the ordering customer.

Return Policy

Due to the perishable nature of our products, we ask that you not return cookies or cookie dough.  Please give us a call if there is any problem with your order and we will find a way to make it right.

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