Orders placed on or before Friday, October 18th at 11:00 am will be baked and shipped as usual. Orders placed from mid-day Friday, October 18th through Sunday, October 27th will ship Monday, October 28th. During the break we are closed for maintenance. We apologize for any inconvenience this might cause. Thank you.
Vermont Cookie Love is dedicated to delivering our cookies as close to out-of-the-oven as possible. We bake our cookies the same day we ship them. We make every effort to ship orders within 48 hours of the order being placed. Orders placed on Friday may be baked and shipped the following Monday.
Which shipping option to choose?
Usually, customers choose USPS Priority Mail which consistently arrives within 2-3 days to most locations. Recently we added UPS 3-Day Select as a shipping option. 3-Day Select is more expensive than Priority, but during the busy holiday season it guarantees 3 day delivery. At high volume times Priority Mail does NOT guarantee 3 day delivery. After December 15th we recommend choosing 3-Day Select.
How do I choose a delivery date?
When you add a gift to your cart, a pop-up window will ask for a gift message. There's also a place for Order Notes - tell us your preferred delivery date here. We will bake and ship as close to the delivery date as possible without missing the mark. During high volume holidays your gift may be shipped a week ahead of your chosen date. Better safe than sorry!
Do I need to add the PO Box number?
Make sure your recipient gets their cookies! If you choose US Priority Mail and the address has a PO Box number it must be included. For all packages, do include the suite number, apt number, floor, or any other information in addition to the street address. If the address is insufficient your package may be returned as undeliverable. You would then have to place a new order, no refunds will be given. If you are at all unsure of your address please confirm it before ordering. Thank you!
SHIPPING TO COLLEGES AND UNIVERSITIES
Colleges and Universities seem to fall into two categories: those that notify students right away that they have a package, and those that don't. We will make every effort to ensure that your package arrives at your student's mail center on time. From there, it's out of our hands. If you'd like to make sure your student gets their cookies as soon as possible, please let them know to check with their mail center. Thank you!
INTERNATIONAL AND MILITARY ADDRESSES
We ship to all 50 United States (yes Alaska and Hawaii!). We do not ship to any location that requires a customs form or other special information. This includes many Military Bases, Canada, or other international addresses. Please check with your post office before purchasing do determine if a customs form is required.
Vermont Cookie Love cannot take responsibility for delayed deliveries or destroyed packages due to acts of God or animal, heavy holiday shipping schedules, or incomplete/incorrect delivery information. We can not be responsible for gift boxes returned due to a bad address and no refunds will be given. We reserve the right to pass along any additional charges to the ordering customer resulting from incomplete/incorrect delivery information given by the ordering customer.
Due to the perishable nature of our products, we ask that you not return cookies. Please give us a call right away if there is any problem with your order (802) 425-8181, and we'll find a way to make it right.